getting started

Here is an overview of what we need to get started on your website project along with an introduction to the process involved in order to get your new site live!


Your Logo

SVG, EPS or high resolution JPEG or PNG if possible

Hosting Credentials

Your hosting account login and/or Cpanel username and password.

WordPress Login

An administrator login to your current WordPress site. (if you have one already)

Images and Graphics

Current and/or new images and graphics you’d like to use on the new site.

Brand Styleguide

Brand style guide, colours or any specific design requirements.


Trello is an easy to use online platform for communication and project management. We’ll be using this to manage the entire project; send messages, share files and track progress during the process. This will help alleviate content and images being lost in long email threads. It will serve as the project hub. We will store logins, social media profiles, links, brand guidelines and any other project related piece of information.

Once your project is underway, you’ll receive an email to join the Trello board and we’ll be off and running!

I have included some short introduction videos to Trello along with how we will use it for the project.
trello logo


We will be using Google Drive to store all the content for the project. This isn’t necessary for every project, but if you have more than 10-15 images for your website or if they’re too big to send through email we will use Google Drive.

I will set up a folder specifically for the project and will share the folder with you via email. Each page will have its own sub-folder under content and you can upload all images and files into the relevant sub-folders. The structure will generally look like the image below.

I have included a guide on how it will be used for the project.
google drive logo


Designing a website, no matter how big or small, is an extensive process that can be overwhelming. To better help you understand what to expect during the design and development, I’ve outlined my process into the following steps.


A large and time consuming part of designing a website is in the planning and layout stage of the process. This stage is where all the project management tools and folders will be set up that will store all the project assets.


I’ll start this stage by creating a sitemap (Page/Menu hierarchy) of the website for approval first, then I’ll design the home page and a sub page (or more upon request) for approval. If it is an e-commerce project, I will also design a product page.


Once the site layout and design is approved, I’ll move forward with the designing the entire site, pages and add all functionality and plugins. I’ll make sure your site looks great and functions nicely across all devices and web browsers before moving to the next step.

Testing, Edits & Revisions

Once the site is ready for final review, you’ll be able to review each page and we can make detailed edits until the site is revised completely. We ask that you please review ALL pages to make sure all spelling, grammar, addresses and information are correct before going live. Extensive testing is carried out to ensure the site looks good on all devices.


Once the site has been tested and approved by you, I will put the site live. This can take up to 24 hours to fully propagate on all servers.

Post Launch

Once your site is live, I will check sitemaps are submitted to search engines and Google search console and test for any errors or issues. I will check to ensure search engines are crawling the site and starting to rank your content.

If it is a replacement site, I will check to ensure redirects are in place and no errors are appearing in search.


Once the site is ready to go live, all unnecessary plugins, pages, images and backend files will be removed. The new site will be backed up and saved locally, should it ever need restored. 

Once live, it may take between 24-48 hours for the new site to pull up on some devices. Some computers will need to be refreshed in order to see the new site, though most computers will see the new site immediately depending on the wifi connection and where they are in relation to the location of server that the website is on.
Your website logins and all credentials will be sent to you in a Website Owners Manual. This document contains your passwords and login details of your domain, website and hosting and who is responsible for various tasks. I also include a brand style guide which includes details on colours and typography used. 

Additionally, you will receive a link to my “moving forward” page where you’ll receive tips and tricks on what to do with your new website and also information on our Website Care Plans which I highly recommend to all my clients.


If you havent completed our planning questionnaire yet, you'll find it here.

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